Frequently Asked Questions

The Kinderling Kids Radio app is now available to all of our fans all over the world!

Download your free Kinderling Kids Radio app now:

Subscribe to Kinderling Premium to remove all advertisements on your live streams and on-demand shows.

Due to changes in our licensing agreement episodes from our Mixtapes, Retro Rewind, Birthday Playlists, Sleepy Soundtracks, Sleepy Soundtracks Specials and Settle Petal are no longer available on-demand.

But have no fear, we have created 3 brilliant radio stations that can still help you when selecting a songs for a birthday party or help with your sleep routine:

• Kinderling Sleep Radio – 24/7 ambient music for sleep time – day or night. This is very similar to our Sleepy Soundtrack program.
• Kinderling Chill Radio – 24/7 chill out music and lullabies to calm the whole family. This is very similar to our Settle Petal program.
• Kinderling Party Radio – 24/7 upbeat tunes to bring up the mood and spark some fun. This is very similar to our Mixtapes and Retro Rewind programs.

For more information please check out our Privacy Policy.

It’s super easy! Tap on ‘Radio‘ on the bottom navigation bar.

All you need to say –
“Hey Google – Play Kinderling Kids Radio on RadioApp“
“Hey Alexa – Play Kinderling Kids Radio on RadioApp“

All you need to do is select the show you would like to listen to and then tap the ‘Play All‘ button – enjoy!

You may have selected to listen directly to an episode instead of a whole show. You will need to tap on the show and then tap the ‘Play All‘ button. This will then enable you to see all the episodes from that show and then you will be able to customise which plays next.

You can also check out How to Manage your queue video here. 

It is super easy! After tapping the Play All button you, tap on the orange bar at the bottom of your screen with the episode title shown and scroll up. You can now – 

• MOVE episodes to the front or the back of the queue by holding on the song and then moving it up or down 
• REMOVE a song/episode by swiping left on the episode you wish to remove 

 You can also check out How to Manage your queue video here.

It’s easy! Tap the ‘Heart’ icon next to your favourite episode.
You can also watch our How To video – Learn how to ‘Favourite’.

Please note that this is a Kinderling Premium feature – subscribe to Kinderling Premium now.

It’s easy! All you need to do is: 

1. Tap ‘My Library‘ at the bottom navigation bar
2. Tap ‘Favourites‘ tab 

Please note that this is a Kinderling Premium feature – subscribe to Kinderling Premium now.

It’s super easy! Just follow the steps below: 

1. Find the episode you would like to add to your playlist and click on the three dots …  
2. Tap ‘Add to playlist‘
3. Tap ‘Create new Playlist‘
4. Name your Playlist
5. Tap on the playlist you just created and your selected episode will be added to that playlist

You can also add all the episodes in your ‘Favourites’ tab by repeating the steps above.

You can view your playlists in your ‘My Library‘ tab at the bottom of your app.

You can also watch our How To video – Learn how to create ‘Playlists’

Please note that this is a Kinderling Premium feature – subscribe to Kinderling Premium now. 

You have a few different options when playing from your playlist –

• When you tap the ‘Play All‘ button all the episodes in your Playlist will play in the order seen in your playlist.
• When you tap the three dots next to the Play All button and tap ‘Shuffle Play All‘ option, it will play all the episodes in your playlist in a random order.
• When you tap the ‘Play‘ button on an episode mid-way in your Playlist, the episodes listed after that episode will play one after the other.

As soon as all the episodes in your list has played the audio will stop. You can also watch our How To video – Learn how to create ‘Playlists’ 

Please note that this is a Kinderling Premium feature – subscribe to Kinderling Premium now. 

It’s easy, all you need to do is select the episode you wish to listen to and tap on the Chromecast icon . You can then choose which device you would like to cast to.

You can also watch our How To video – Learn how to ‘Cast’ Kinderling to smart devices.

You can listen to all your favourite Kinderling content on your bluetooth speaker or smart device via AirPlay. All you need to do is –

1. Select the episode you would like to listen to
2. Tap on the orange bar on the bottom of your screen that shows episode Title
3. Tap the AirPlay icon  and choose the device you wish to play your Kinderling content on

You can also watch our How To video – Learn how to ‘Cast’ Kinderling on smart devices.

Best way to do so is to connect the Kinderling Kids Radio app via the following options below:

IF you are on an Apple device – Play your favourite episode > Tap on the orange bar at the bottom of your app > Tap on the Airplay icon and then select your Sonos speaker from the list of devices.

IF you are on an Android device – We are currently looking at a solution for our android users but for now you can listen to our Kinderling Radio stream by adding the Radio by RadioApp service on your Sonos and listening through RadioApp.

You asked and we listened – you now have a Sleep timer to help you and your family during bedtime!

It is super easy to use!

1. Select an episode to play.
2. Tap on the orange player at the bottom of your screen and it will bring up the info page of the episode playing.
3. Tap on the Sleep Timer icon (clock with zz on top of it) found at the bottom of the page.
4. You can then choose between the different lengths of time provided.

Kinderling brings you the best music and audio programs for children’s entertainment, education, mindfulness and sleep. With Kinderling Premium, you can enjoy all your favourite programs free of advertising; access exclusive ‘Premium-only’ episodes of Bedtime Explorers and other Kinderling Originals; and create bespoke playlists for the kids with all their favourite stories, music and episodes.

Discover all the great features you can access on Kinderling Premium – watch our Welcome to Kinderling Premium video now!

Subscribe now to enjoy all these Premium exclusive features!

You can subscribe monthly for $7.99AUD or for a better deal $59.99AUD annually. We currently have a 30 days free trial promotion so SUBSCRIBE NOW!

Simple answer to this one – YES!

There will not be any third-party advertising if you are a Kinderling Premium Subscriber. However, you may hear our shout-outs to our new shows or new episodes!

Not to worry, your account with Kinderling premium subscription can be accessed by a max of 5 devices simultaneously and across different operating systems ie. Apple/Android.

It sure is!
 

You can listen to all your favourite Kinderling podcasts ad-free and access exclusive content by subscribing to our channel. Click on the icon below and subscribe!

As our two apps are managed separately, subscription on the Kinderling App and on Apple Podcasts are independent of each other and does not extend to either platform. 

We unfortunately do not manage subscriptions purchased on Apple Podcasts. We would like to suggest reaching out to the friendly Apple Support team who will be able to assist you. You can reach them here: 

• Twitter @AppleSupport 
• Via the web here: https://support.apple.com/contact 

You can easily reset your password by tapping on the ‘Forgot password‘ button.

It is super easy!

VIA the Kinderling App:

1. Log into your Kinderling account
2. Tap on the My Account icon   on the top right hand corner of your App
3. Input the parent security numbers
4. Tap ‘Edit profile‘ and update your details

VIA the www.kinderling.com website:

1. Log into your Kinderling account
2. Hover your mouse over the ‘My Account‘ icon on the top right hand corner of your screen and then click ‘Account‘
3. Click the ‘Update Account‘ button and update your details

If you purchased your Premium subscription via Apple or Google, you can update your credit card details via the App store or Google Play.

If you purchased your Premium subscription via our website, then you can change your credit card details here.

We are sorry to lose you as a Kinderling Premium member and we hope that we are able to reconnect with you again in the near future.

You can easily cancel your Kinderling Premium subscription through your app –

1. Tap on your My Account icon  found on the top right hand corner of your app
2. Enter the Parental gate numbers shown on your screen
3. Tap on Manage Subscriptions and cancel

If you are experiencing problems cancelling via the app and your subscribed via the Apple store or Play store you can cancel your subscription via –

via App Store

1. Open your App store app
2. Tap on the Account icon found on the top right hand corner of your app
3. Tap Subscriptions and find your Kinderling Kids radio app and cancel

via Play Store

1. Open your Play store app
2. Tap on your Account icon found on the top right hand corner of your app
3. Tap on Payment and Subscriptions
4. Tap Subscriptions and find your Kinderling Kids radio app and cancel

via Apple Podcast

1. Open your App store app
2. Tap on the Account icon found on the top right hand corner of your app
3. Tap Subscriptions and find Kinderling Premium on the Apple Podcasts Channel and cancel.

Oh no! We don’t want to lose you as a Kinderling member.

BUT, if you would like to delete your account you can do so via the Kinderling app –

1. Tap on your My Account icon  found on the top right hand corner of your app
2. Enter the Parental gate numbers shown on your screen
3. Scroll all the way down the page and Tap on ‘Delete My Account‘

Please feel free to email us at support@kinderling.com.au should you experience any problems or you would like to leave feedback.

We are currently having some issues with the new release on Android. Issues include crashes, login issues and premium access.

We have found a fix and we are waiting on the release to be approved by the Google Play Store. As soon as this is approved we will roll it out.

We sincerely apologise for the inconvenience and appreciate your patience and understanding at this time. We will keep this page up to date with any further news.

This usually happens if there is another device connected to the Chromecast device that you are trying to connect to. 

You will only see the Chromecast icon if there is a Chromecast device nearby and your phone is on the same Wifi.

All you need to do is:

1. Log in to your Kinderling Kids Radio App
2. Tap on the My Account icon 
3. Input the numbers displayed on the screen
4. The App version information can be found at the bottom of the page under Log Out

Uh-no! This issue may occur due to using an older version of the app. We would like to recommend that you update your app and log in again.

Updating your app is super easy, all you need to do is –

via App Store

1. Open your App store app
2. Tap on the Account icon on the top right hand corner of your screen
3. Scroll down and find the Kinderling Kids Radio app
   • If it has an UPDATE button – that means you need to update your app to latest version
   • If it has an OPEN button – that means you are running the latest version of the app

via Play Store

1. Open your Play store app
2. Tap on the Account icon on the top right hand corner of your screen
3. Tap Manage apps and tap the Updates available tab.
4. If the Kinderling Kids Radio app is listed please update. If it is not listen that means you are running the latest version of the app

If you are still experiencing issues please email us via our Contact Us form.

No, unfortunately the app will only work on iOS 13.2 and up. The app will not work on any devices that use an earlier iOS. 

If your library is one of our partners it is super easy! 

1. Go to our Library page and enter your council or library name 
2. Enter your library card 
3. Register a new account or log into your Kinderling account 
4. Your account will automatically be subscribed to Kinderling Premium, now all you need to do is either download the app or if you already have the app simply log in! 

You may need to either force quit your app or log out and log back in. 

Please email our lovely Support team at support@kinderling.com.au if you have any questions.